In case you haven’t heard, 3 dill holes down in Texas have decided to sue Microsoft over the recent network outages on Xbox Live. OK, so suing Microsoft is nothing new. But I’m really thinking these “plaintiffs” must be habitual glue sniffers. Stupidity and ignorance of this magnitude cannot possibly be a natural occurrence. Or can it? It has to be chemically induced. Doesn’t it?
Over the last week or so I have been getting some chuckles while reading some comments in various blogs and forums on the web. There are many stories not unlike my own. Stories about how that mean ‘ol Grinch (Microsoft) stole our Christmas happiness (Xbox Live). The first thought that came to my mind was,”You must have a pretty great life if this is the only thing you have to bitch about.” But I backed off just a little bit on my original sentiment. My family suffered through the same network outage as the rest of you did. My kids got Xbox Live Gold Membership cards as gifts along with a few new games. They were so excited to get their codes entered and to get online to mix it up with their friends. But it wasn’t to be. There were network problems. We managed to get the codes entered before the Live network onslaught reached it’s peak and we started experiencing trouble. You know the rest of the story. Lousy game play IF you could stay connected long enough to get into a game. Not being able to recover Gamer Tags. You get the idea. I didn’t know what was wrong right away but I sure had a good idea. The Christmas season had overwhelmed Xbox Live and most of us suffered some sort of consequence. Some of us worse than others. Like most of you, I was a little agitated. Who wouldn’t be? It soon became clear that this was a big problem. It was not something the Microsoft engineers would be fixing in a few hours. And I had a really peeved 10 year old to deal with.
I have to tell you, that 10 year old dealt with this better than all of the potty mouths on the various forums. And he is dealing with it WAY better than the 3 aforementioned dill holes in the Lone Star State. Probably because he has not been sniffing glue.
Here is a fact of life. Mechanical, technical and electronic things do break. Sometimes they wear out or become outdated. Eventually, at some point, they will become over burdened and cease to function as intended. Yes, planning and maintenance can delay this. Upgrading to newer and better equipment will do the same. We can argue until we are blue in the face about Microsoft not being prepared for this contingency. Could they have known? Should they have known? Did they know? In the end it really doesn’t matter does it? Maybe Microsoft should have expected this. But they didn’t. We still had this network problem that needed to be fixed. And Microsoft fixed it. For the most part. I understand it is still a work in progress and it will no doubt take some time and a lot of money for Microsoft to get the network where they think it needs to be. But for now my service is as good as it was before Christmas. And honestly, that’s pretty damn sweet.
I really have no doubt at all that Microsoft will spare no expense to keep Xbox Live head and shoulders above their competition. The glue sniffers will obviously disagree. But then again they probably don’t have more than 2 functioning brain cells left to rub against each other. The reason I have so much confidence is simple. Anyone with 10 or more remaining brain cells can understand it. IT’S JUST GOOD BUSINESS. Yes, it really is that simple. Microsoft is slaughtering the other gaming console competition. Do you think they want to keep it that way? You bet they do. It keeps the cash rolling in. And when the cash rolls in we get better and better service. In my estimation Xbox Live is a huge part of this puzzle. Consumers are buying Xbox 360′s because of Xbox Live. If that were not true why would XBL have 10 million subscribers willing to pay for an online gaming service? They could buy a PS3 and join the PSN for free. Why don’t they? Anyone with the requisite number of remaining brain cells is free to answer that question.
In the past couple of years Microsoft has done a pretty good job of taking care of it’s Xbox 360 customers. Admittedly, the first consoles were severely flawed. But when they broke they were replaced or repaired. They even extended the warranty from one to three years for the “Red Rings of Death” failure. And to top it off Microsoft refunded a boat load of cash to those who paid them to fix their faulty 360′s. You can argue that it was their own fault for releasing the 360 too early. And maybe they did. But what I have described above appears to me to be top notch customer service. As I write this I am waiting for my third replacement 360. So I’ve dealt with Microsoft. More than I would like. And maybe we didn’t always like the way they wanted to take care of us or the manner in which they took care of us. I know I didn’t. Especially when I spoke to a customer service agent I couldn’t understand. But I was always made whole in the end. To say that Microsoft knew this Live disaster could happen but wanted to take a wait and see posture is just plain stupid. Microsoft has had enough PR trouble. PR trouble can seriously hurt your bottom line. If this company had any inkling this would happen I truly think they would have taken immediate action. They made superb preparations for the release of Halo 3. They surely would have done the same for the Christmas overload on Live. Microsoft is responsible to make money for it’s share holders. The best way to do that is to properly care for their customers. To keep them as Microsoft customers. And thus adding new ones.
A separate bunch of glue sniffers are belly aching because Microsoft won’t tell them what went wrong when Live crashed. Well DUH! Microsoft is not going to release that information. Am I curious about it? Hell yes I am. I’d love to have a full understanding of the specifics. And so would SONY. That’s right, the competition. Microsoft is in business. They are not going to release anything that could possibly give their competitors an advantage. So stop asking what went wrong. They won’t tell you. Maybe some of you should pause right here for a moment to think about what I just said. You could also use the break to pick some of the glue boogers from your nose.
So that brings us back to the moronic lawsuit. Who was actually harmed by Microsoft? It was an equipment failure. It happens. When is the last time you sued the power company when your electric went off? I’m thinking you can live without XBL longer than your heat. How about your cable service? Anyone here ever sue your cable provider when you lost service? What’s your argument here? “Well, your cable lines shouldn’t have been so close to the road. You should have known a drunk driver could have wiped them out.” If you have cable broadband internet in your home I’m sure you pay a minimum of $40 a month. Ever lose your internet for a day or two? Sure you have. And did you sue. Hell no, you didn’t. Get real people. Be honest. The reason this suit was filed is because it involves Microsoft. You think they owe you because you lost a few days playing Halo 3 in a trash talking glue stupor. Microsoft has offered everyone a free arcade game. It’s not a bad deal. I downloaded it. It’s an ok game. Personally I would have preferred to get 400 MS points. But no big deal. They offered the game and I took it. Microsoft has made a reasonable offer to us in this regard. I suggest you guys take the game and shut up. I wonder if our impaired plaintiffs or their attorney bothered to read the EULA for XBL before filing their suit. They agreed to it when they signed up for XBL. The part about service or network disruptions may apply in this case. How much do you want to bet that these goofs downloaded the free game? I hope they did. Here’s why. In court it’s possible that the act of downloading the free game could be construed as the 3 dim wits accepting Microsoft’s offer of settlement. Bye bye law suit. Wouldn’t that be a hoot?!
While I do accept Microsoft’s peace offering I think they could have done a little better. We have three gamers with their own Gamer Tags at my house. That’s 3 accounts we pay to maintain. We got one silly arcade game for the 3 of us. Honestly, I played this game for less than an hour and the kids aren’t interested in it at all. Why would they be? They are still enamored with Halo 3. It’s probably not the best settlement they could have have offered. It would have served Microsoft well to give all accounts a few hundred MS points. That way we could spend them in the market place on content of our choosing.
So I guess it’s time to bring my agitated rant to a close. I’ll do it by suggesting to all the glue sniffing whiners that they just drop this issue. Most of us are tired of hearing it. Or reading it. Your story is an old one. And please stop hating and feeling entitled. You are but a symptom of what ails this country. By the way, it may also be a good idea to slow down on the glue sniffing. You could try switching to Rubber Cement Light if you can’t quit entirely. And the next time XBL goes down, try spending the time with family and loved ones instead of bitching up a storm and filing lawsuits. They’ll be shocked but happy to see that you pried your butt off the couch for something more than taking a leak or grabbing a beer.
EULA Check it out. This is the legal mumbo jumbo no one ever reads.